Services

What We Do

Trust That You're In a Safe Hands

We have since expanded to include additional branch offices in USA, United Kingdom, United Arab Emirates, Egypt, Tunisia, Morocco, Jordan Oman, Lebanon, Saudi Arabia Kuwait Bahrain Qatar Tanzania Algeria, Sudan, Libya, Afghanistan, Iraq.

We always insure that we provide

Alarm Center

AQA Assistance – is at your service 24-hours a day. Our alarm center is on-call round the clock to cater to your needs; we reach even the most remote destinations if needed. Following your telephone call, fax, live support chat, or email, we act immediately to reach a solution. Our dedicated team consists of doctors, nurses, paramedics, experts, multilingual coordinators, and travel professionals. We are on standby 24-hours a day, 7-days a week ready to come to your aid and provide a high level of quality care.

The Evacuation

AQA Assistance – USA, provides Evacuation/Repatriation services in case the insured member needs to be evacuated to the nearest qualified center, not necessarily in his home country. Round-the-clock in-house team for complicated cases management, non-, nurse escorts for commercial and air ambulance flights Evacuations on commercial flights, stretchers, air-ambulance evacuations Best arrangements with travel agents and airlines companies Network of local ground transportation providers At AQA Assistance – USA,, one need not worry about quality standards of services provided, cost-effectiveness, aftercare considerations or travel procedures. We provide a 100% trustworthy service.

Travel Assistance

AQA Assistance is in contracting with a large number of local and international reputed Air Ambulance Companies. Air Ambulance is a custom configured aircraft used to transport both emergent and non-emergent patients from one location to another. The air ambulance service comes into consideration when distance, speed, and patient conditions are beyond the capabilities of a ground ambulance. Air ambulance is an aircraft used for emergency assistance in situations where either a traditional ambulance cannot reach the scene easily or quickly enough, or the patient needs to be transported over a distance or terrain that makes air transportation the most practical transport

Legal Assistance

AQA Assistance – can provide services as Claim compensation for injuries or permanent physical disorders of those involved, Loss of Earnings, Service Expenses, loss of Possessions. AQA Assistance , ensures professional assistance in disputes through our Lawyers and Legal Advisors. Once your claim has been accepted, a solicitor will be appointed to act for you who will handle all aspects of your claim such as: AQA Legal Assistance Service could help you claim for Examples of claims Injury to you or a Passenger If you or your passengers are injured in an accident, AQA Legal Assistance Service could help you claim compensation for those injuries. Loss of Earnings If you are injured in an accident that is not your fault and are unable to work, AQA Legal Assistance Service could help you recover loss of earnings. Service Expenses If you are injured in an accident and you need treatment, AQA Legal Assistance Service could help you recover the costs. Loss of possessions If your personal possessions are damaged as a result of an accident, AQA Legal Assistance Service could help you claim back the cost of these items, if they are not covered elsewhere. If we accept your claim, a solicitor will be appointed to act for you who will handle all aspects of your claim such as: Evaluating what you can claim for and then supporting your claim to succeed. Locating specialists such as an expert or counsel. The specialist charges will be met by AQA Legal Assistant Service. Negotiating with the person responsible and their insurers. Commencing legal proceedings if it is necessary.

Insurance Fraud

AQA’s Insurance fraud investigation service protects our clients from fraudulent attempts of excessive or false claiming. The prevalence of this type of fraud has resulted in insurance companies acting with caution when paying claims, meaning you may need professional help when making your claim. An insurance fraud investigation aids by revealing false claims. Don’t let your insurance premiums be a waste of money; use a private investigator to safeguard your insurance privileges.Fraudulent bill scrutiny: Inspected and contracted hospitals – Our staff would have a presence to inspect the hospital place a GOP and ensure all the services and pricing,

Cost Commitment

Cost containment is an important factor that enables the business to run smoothly. AQA Assistance endeavors to relieve the burdens for the insurance companies or customers by providing a cost-effective tact that does not jeopardize the quality we provide. Our cost containment endeavor not only focus on the incurred costs but also aim to prevent the re-occurrence of unreasonably overpriced invoices, we involve in the case from the beginning of the process while we have local knowledge & expertise to achieve a maximum result to our customers. Our cost containment service program is assuring both quality and cost control as well, the cost containment team calculates a percentage of the reasonable and customary cost. This percentage reflects the calculated possible saved amount of money for the insurance company dealing with these files to ensure our cost containment role is running in positive effect; We set a few lines of procedures under-heading of “How to control the manipulations and overtreatment services provided to the patient” Line 1: Receiving a call for help and assistance. Line 2: Transfer to the reputed and high standard service providers. Line 3: Controlling the services planned. Line 4: Approving services through our trained team. Line 5: Reviewing the hospital’s assessment. Line 6: Reviewing the hospital’s invoicing assessment. Line 7: Reviewing the hospital’s admission decision. Line 8: Reviewing the over-hospitalization procedures. Line 9: Evaluating overtreatment procedures. Line 10: Reviewing the operations and surgeries classifications. Line 11: Evaluating the overpriced services. We have carried out surveys and studies in 30 countries regional markets, we gathered and overhauled most of the price lists of the services providers and we are in continuous negotiations with the service companies to come to an agreement on appropriate prices/discounts; these discounts are being available to us for services, ticketing, transportation, tour packages, and hotels

Funeral Assistance

Death outside of the deceased’s home country is a difficult situation for everyone involved; in these difficult circumstances, clients can depend on AQA Assistance – USA, to promptly provide all the necessary services and overcome all bureaucratic hurdles. These services are available in all the countries in which we operate. AQA Assistance – USA, sees the process through from beginning to end, providing hearse transportation, embalming services through a dedicated funeral home, and body repatriation and boxing according to IATA (International Air Transport Association) standards. Adding further complications to an already regrettable situation, the family of the deceased is faced with the bureaucracy of a foreign country, the procedures of which may be conducted in a foreign language. Our working relationship with the competent government agencies allows us to efficiently terminate all government and embassy procedures while translating documents when necessary. Terminate governmental procedures – obtain the death certificate from the Ministry of Health, forensic, embalming and infection control certification, and its translation. Morgue services. Embassy documentation and authorization to deal with the deceased. Body Repatriation – IATA Standards. Embalming – Dedicated funeral home using Lear of London and Champions fluid. Boxing – IATA Standards. Follow up the investigation with the police (cause of death, etc.). Follow up with the sanitation inspector. Hearse transportation. Translation of funeral documentation to embassy language. Airport morgue services. Cargo booking.

we are proud to be

The Best in Assistance Agency in Dubai

We’ve been providing business services to our clients for over 22 years and we know exactly what you need. We are providing hands-on support, monthly reports, everything taken care of to free up your time and save your money.

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