What we do
Explore medical assistance, travel medical support, insurance coordination, claims support, and case follow-up services.
Core medical and insurance assistance services.
Our services focus on medical case coordination, travel medical assistance, insurance coordination, claims support, and case follow-up. We help patients, travelers, insurers, healthcare providers, and assistance partners communicate clearly and complete the required steps.
Whether you are an insurance company, assistance provider, corporate client, traveler, or insured member, AQA Assistance helps coordinate the medical journey from the first request until case closure.
Every case supported through organized communication and follow-up.
Each request is reviewed by our operations team, coordinated with the relevant parties, and followed through documents, approvals, updates, and reporting until the required support is completed.
- Medical Case Coordination
- Hospital & Provider Communication
- Insurance Approval Follow-up
- Medical Document Collection
- Claims Documentation Support
- Case Reporting & Follow-up
Built on clear communication, reliable follow-up, and organized case handling.
Practical coordination, bilingual communication, and structured documentation help patients and partners stay informed throughout each case.
Medical Assistance
Reliable support for medical cases, hospital coordination, insurance follow-up, and case management.
Medical assistance coordination for travelers, insured members, corporate clients, and international assistance partners, including hospital communication, case updates, approval follow-up, documentat...
Travel Medical Assistance
Medical support and coordination for travelers and visitors who need healthcare assistance during their trip.
Medical assistance coordination for travelers, visitors, and insured members, including hospital guidance, communication with insurance or assistance partners, medical document collection, and case fo...
Insurance Coordination
Coordination between patients, hospitals, insurance companies, and assistance partners for approvals and case follow-up.
Insurance coordination support for medical cases by managing communication between patients, hospitals, insurers, and assistance partners, including approval follow-up, case updates, documentation, an...
Claims Support
Support for medical documents, invoices, approvals, and claims follow-up with insurance and assistance partners.
Claims support for insurance and assistance partners through collection and organization of medical reports, invoices, approvals, case notes, and supporting documents until the claim file is ready for...
Corporate & Insurance Partner Solutions
Medical and insurance assistance support for insurers, brokers, assistance companies, and corporate clients.
Partner support for medical case coordination, hospital communication, approval follow-up, documentation, claims support, and structured reporting.
Repatriation Services
Expert repatriation services ensuring safe return home in emergencies, health crises, or other critical situations with comprehensive support.
Expert repatriation services ensuring safe return home in emergencies, health crises, or other critical situations with comprehensive support.Key FeaturesMedical repatriation coordinationAir ambulance...
Legal Assistance
AQA Assistance helps insurers, corporates, governments, and providers navigate complex cross-border regulations and disputes with reliable legal expertise worldwide.
AQA Legal Assistance helps insurers, corporates, governments, and providers navigate complex cross-border regulations and disputes. With in-house specialists, trusted partners, and regulator liaisons,...
Cost Containment
Specialized services to optimize healthcare costs while maintaining quality care, ensuring efficiency and value for our clients and partners.
Specialized services to optimize healthcare costs while maintaining quality care, ensuring efficiency and value for our clients and partners.Key FeaturesHealthcare cost analysis and optimizationProvid...
Insurance Fraud Prevention
Advanced fraud detection and prevention services protecting insurance companies and maintaining integrity in the healthcare insurance ecosystem.
Advanced fraud detection and prevention services protecting insurance companies and maintaining integrity in the healthcare insurance ecosystem.Key FeaturesAdvanced fraud detection systemsClaims inves...
Medical Patient Transfer
Safe and efficient patient transfer services ensuring proper medical care during transportation between healthcare facilities with expert coordination.
Safe and efficient patient transfer services ensuring proper medical care during transportation between healthcare facilities with expert coordination.Key FeaturesInter-facility patient transfersMedic...
Funeral Assistance
In the unfortunate event of a passing while traveling, we arrange all necessary paperwork and take care of transportation to bring the deceased home with dignity.
In the unfortunate event that an insured individual passes away while traveling, we arrange and obtain the necessary paperwork, take care of the deceased body's preparation and transportation, to brin...
A local coordination partner for insurers and assistance companies.
For insurance companies, brokers, assistance providers, and corporate partners, AQA Assistance supports medical case coordination, hospital communication, approval follow-up, claims documentation, and structured reporting.
Coordination
Clear coordination between patients, hospitals, insurers, and assistance partners.
Documentation
Organized collection of medical reports, invoices, approvals, and supporting documents.
Follow-up
Reliable case updates and follow-up until the case or claim file is completed.
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We support travelers, insured members, corporate clients, insurers, and assistance partners through medical assistance coordination, documentation support, and organized case follow-up.
AQA Assistance — supporting medical cases when coordination matters most.